GENERAL CONDITIONS:

To consider your reservation CONFIRMED, we would appreciate a deposit for the total cost of your stay, payable by bank deposit, transfer, or debit/credit card. Prices apply exclusively to the specified dates of your stay. In case of no-show on the reserved date, the deposit will not be refunded. Special reservations for the following dates: February 14, September 15, November 1 and 2, December 24 and 31, and/or special events such as the Medieval Show, BBQ Dinner, Pool Party, Christmas Posada, as well as any other special event advertised by the Hacienda, must be paid in full at the time of booking.

ACCOMMODATION CANCELLATION POLICY: No refunds will be issued for any reason for cancellation. Only date changes will be permitted, subject to availability and rate adjustment, with at least 72 hours' notice prior to arrival. For reservations with special rates for guests of social and/or corporate events, cancellations and refunds are not accepted. In the case of special reservations (February 14, September 15, November 1 and 2, December 24 and December 31) and/or special events (Medieval Show, Barbecue Dinner, Pool Party, Christmas Posada), as well as any special event advertised by the Hacienda, no refunds will be issued for any reason for cancellation; only date changes will be permitted, subject to availability and rate adjustment.

Cancellation Policies

No refunds will be issued for any reason.

Date changes are possible, subject to availability and rate adjustment, by notifying at least 72 hours in advance.

For reservations with special rates (guests of social or business events), cancellations and refunds are not accepted.

For special dates and events, only date changes are allowed, subject to availability and rate adjustment; there are no refunds.